ATOM LAB TECH LTD – TERMS AND CONDITIONS
Please be advised: Any customs duties, import taxes, or related fees charged by the destination country are the sole responsibility of the customer.
This page, together with our Privacy Policy and Cookie Policy, provides information about us and the legal terms and conditions (“Terms”) on which we sell any of the products (“Products”) listed on our website (“our site”) to you. Details of the Products you purchase will be provided in full at the point of order.
These Terms apply to any contract between us for the sale of Products to you (“Contract”). Please read these Terms carefully before placing an order. By placing an order, you confirm that you have read, understood, and accepted these Terms. If you do not accept these Terms, you will not be able to order any Products.
We recommend that you print or save a copy of these Terms for future reference.
We may amend these Terms from time to time. Each time you place an order, please check the Terms that will apply at that time.
All Terms and Contracts are provided in English only.
- Information About Us
1.1 Company Information
We operate the website www.atomlab.uk.
We are AtomLab Tech Ltd, registered in England and Wales under company number 16696765, with our registered office at:
AtomLab Tech Ltd
Courthill House
60 Water lane
Wilmslow
SK95AJ
1.2 Contacting Us
You can contact us:
By telephone: 0333 577 9288
By email: care@atomlab.uk
Returns should be sent to:
AtomLab Tech Ltd
Martland Mill
Mart Lane
Burscough, UK
L40 0SD
For formal notices, see Clause 16.3.
We may contact you by email or pre-paid post to the address you provide when ordering.
- Our Products
2.1 Product Images
Images on our site are for illustrative purposes only. Colours may vary depending on your screen.
2.2 Packaging
Product packaging may vary.
2.3 Product Changes
We reserve the right to amend Products to comply with statutory or regulatory requirements.
2.4 Product Use
As stated in our Disclaimer, which you agreed to at the point of ordering:
Products are not medical, healing, or therapeutic devices. They can support the user’s wellbeing but do not treat or cure any illness.
Users may experience feeling calmer, more energised, or focused.
Use of Products is entirely at the user’s own risk, and medical advice should be sought before use. AtomLab accepts no responsibility for any medical issues arising from use. Your statutory rights are not affected.
- Business Customers
This clause applies if you are purchasing as a business.
3.1 Definition
A business customer is an entity not purchasing for personal domestic use.
3.2 Authority
You confirm that you have authority to bind any business on whose behalf you purchase Products.
3.3 Entire Agreement
These Terms, order acknowledgements, invoices, and referenced documents constitute the entire agreement and replace all previous agreements or understandings.
3.4 Reliance
You confirm that you are not relying on statements outside these Terms or referenced documents.
3.5 Liability
Neither party will have claims for innocent or negligent misrepresentation based on statements not included in these Terms.
- How the Contract is Formed
4.1 Checking Your Order
Please check your order carefully before submitting. Contact us if you have questions.
4.2 Order Acknowledgement
After placing an order, you will receive an email acknowledging receipt. This does not confirm acceptance.
4.3 Contract Formation
Your order is accepted when we send an Email Confirmation detailing your order and delivery date.
4.4 Delivery Confirmation
We will email you when your order is dispatched, along with the invoice.
4.5 Product Unavailability
If a Product is unavailable, out of stock, or priced incorrectly, we will notify you and refund any payment including delivery charges.
- Changes to Your Order or Products
5.1 Customer Changes
Contact us to amend your order. We will confirm any changes, including price or delivery updates, by email.
5.2 Minor Changes
We may make minor changes to Products to comply with laws or improve functionality.
5.3 Significant Changes
For major changes, we will notify you. You may cancel the Contract within 7 days and receive a full refund, including delivery costs.
- Our Right to Vary Terms
6.1 Amendments
We may update these Terms periodically. Last updated: September 2026.
6.2 Terms in Force
The Terms at the time of your order will apply.
6.3 Circumstances for Changes
We may revise Terms due to:
Changes in law or regulatory requirements.
Changes in production, supply, or distribution.
6.4 Notification of Changes
We will provide reasonable notice of changes and instructions on how to cancel if you are unhappy. Refunds will be provided for returned Products.
- Your Consumer Rights
This clause applies only to consumers.
7.1 Rights When Ending the Contract
Your rights depend on:
Faulty or misdescribed Products (repair, replacement, or refund).
Issues with our performance (see Clause 7.2).
Changing your mind (see Clause 7.3).
7.2 Ending Contract for Specific Reasons
You may end the Contract if:
We inform you of changes you do not agree with.
We notify you of a pricing or description error.
Supply may be significantly delayed due to external events.
Supply is suspended for technical reasons.
You have a legal right to end the Contract due to our fault (including late delivery).
7.3 Right to Change Your Mind
You may cancel within 30 days of receiving Products (or the last delivery for split orders).
7.4 Refunds
Refunds will be issued in full, but you must cover return costs.
7.5 Ending Contract Before Delivery
Even if not at fault, you can end the Contract before delivery. Contact us to arrange this.
7.6 How to End the Contract
Call 0333 577 9288 or email care@atomlab.uk, providing your name, address, order details, and contact information.
7.7 Returning Products
Products must be returned in the same condition as received.
- Returning Products and Refunds
Return Address:
AtomLab Tech Ltd
Martland Mill
Mart Lane
Burscough, UK
L40 0SD
7.8 Costs of Return
We will cover the cost of returning Products if you are exercising your right to return them under the following circumstances:
The Products are confirmed by our testing procedures as faulty.
The Products are misdescribed.
You are ending the Contract because we informed you of an upcoming change to the Products or Terms, an error in pricing or description, a delivery delay caused by events outside our control, or you have a legal right to terminate due to something we have done wrong.
In all other cases, you will be responsible for the cost of returning the Products.
7.9 Refunds
If any of the above conditions apply, we will refund the price you paid, including delivery costs, using the same payment method you used when placing the order.
7.10 Refund Timing
We will process refunds as quickly as possible. If you are exercising your right to change your mind, refunds will be made within 30 days of receiving the returned Products.
7.11–7.13 Our Rights to End the Contract
7.11 Ending the Contract
We may end the Contract at any time by writing to you if:
(a) You fail to make a payment when due.
(b) You do not, within a reasonable time, allow us to deliver the Products.
(c) You breach Clause 19.
7.12 Refunds on Termination
If we end the Contract under 7.11(b), we will provide a full refund.
7.13 Legal Duty to Supply
We are legally required to supply Products in accordance with the Contract. Nothing in these Terms affects your statutory rights.
Summary of Your Key Legal Rights
This summary provides a general guide. For detailed information, please visit the Citizens Advice website at www.adviceguide.org.uk or call 03454 04 05 06.
Up to 30 days: If goods are faulty, you are entitled to an immediate refund.
Up to six months: If goods cannot be repaired or replaced, you are entitled to a full refund, in most cases.
Up to six years: If goods do not last a reasonable length of time, you may be entitled to some compensation.
To exercise these rights, you must return the Products to us.
- Delivery
8.1 Delivery Costs
Delivery costs will be displayed on our website and at checkout.
8.2 Estimated Delivery
We will provide an estimated delivery date, usually within 30 days of the Email Confirmation. Delivery may be affected by an Event Outside Our Control (see Clause 15).
8.3 Delivery Method
Orders are delivered by courier or equivalent service and require a signature upon receipt.
8.4 Missed Deliveries
If no one is available to receive your order, we will leave a note and return the Products to our premises. If you have nominated someone else to accept delivery, please contact us to rearrange. You will be responsible for any further delivery costs.
8.5 Business Customers
Time is not of the essence for delivery to business customers. We are not liable for delays caused by Events Outside Our Control or failure to provide necessary information.
8.6 Ownership and Risk
Delivery is complete once signed for. Products become your responsibility from that point.
8.7 Invoice
Each delivery includes an invoice showing:
Order date
Order number
Type and quantity of Products purchased
Confirmation of payment
8.8 Customs, Duties, and Taxes
Customers are responsible for any charges, duties, or taxes imposed by their country in connection with the purchase.
- Your Business Rights
9.1 Warranty for Business Customers
If you are a business, we warrant that on delivery, the Products shall:
Conform with their description.
Be free from material defects in design, materials, and workmanship.
Be of satisfactory quality in accordance with the Sale of Goods Act 1979.
Be fit for any purpose held out by us.
9.2 Remedy for Faulty Products
Subject to clause 9.4, if:
You notify us in writing within a reasonable time after discovering that the Products do not comply with the warranty in clause 9.1.
We are given a reasonable opportunity to examine the Products.
You return the Products to us.
Then, at our option and upon confirmation of any inherent defects, we will repair or replace the Products, or refund the price in full.
9.3 Limitations on Liability
We will not be liable for failure to comply with the warranty if:
You continue to use the Products after notifying us of a defect.
The defect arises from failure to follow our written or oral instructions (or, where none exist, good trade practice) regarding storage, installation, use, or maintenance.
The Products are altered or repaired without our written consent.
The defect arises from fair wear and tear, wilful damage, negligence, or abnormal working conditions.
9.4 Other Liability
Except as provided in this clause, we will have no further liability to you regarding warranty claims.
9.5 Repaired or Replacement Products
These Terms also apply to any repaired or replacement Products supplied under clause 9.2.
- Suspension of Supply
10.1 Reasons for Suspension
We may need to suspend supply of Products in the following situations:
To resolve technical problems or make minor technical changes.
To update Products to comply with legal or regulatory requirements.
To make changes requested by you or as notified to you under clause 5.
Due to issues outside our control, including those caused by third parties (e.g., suppliers, couriers, payment providers).
10.2 Notification of Suspension
We will notify you in advance of any suspension unless it is urgent.
If supply is suspended for more than 30 days, you may end the Contract and receive a full refund for any Products paid for but not supplied.
- Price of Products and Delivery Charges
11.1 Product Prices
The prices of Products are those quoted on our site or order form at the time you submit your order. We take reasonable care to ensure prices are correct. Please see clause 11.5 for what happens in the event of a pricing error.
11.2 Price Changes
Prices may change over time, but any changes will not affect orders already placed.
11.3 VAT
Unless stated otherwise, prices include UK VAT at the applicable rate at the time of order. If the VAT rate changes between your order date and delivery, we will adjust the VAT unless you have already paid in full.
11.4 Delivery Charges
Delivery charges are not included in the product price. Charges will be displayed during checkout before you confirm your order.
11.5 Pricing Errors
Despite our efforts, pricing errors may occur. In such cases:
If the correct price is lower than stated, we will charge the lower amount.
If the correct price is higher than stated, we will contact you to give the option to pay the correct price or cancel the order.
If we cannot contact you, the order will be treated as cancelled.
If a pricing error is obvious and could reasonably have been recognised by you, we may cancel the order and refund any payments made.
- How to Pay
12.1 Payment Methods
You can only pay for Products at the point of purchase on our website via our approved payment provider.
12.2 Payment in Advance
Payment for the Products, including any applicable delivery charges, is required in full in advance. No order will be processed until payment has been received. For debit or credit card payments, we will charge your card upon sending the Email Confirmation.
- Our Liability if You Are a Business Customer
13.1 Resale or Distribution
If you use the Products for resale or distribution outside your business, we will not be liable to any onward purchasers or users.
13.2 Unrestricted Liability
Nothing in these Terms limits or excludes our liability for:
Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
Breach of terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession).
Defective products under the Consumer Protection Act 1987.
13.3 Excluded Business Liabilities
Subject to clause 13.2, we shall not be liable to you or any onward purchasers for:
Loss of profit, sales, business, or revenue.
Loss or corruption of data, information, or software.
Loss of business opportunity or anticipated savings.
Loss of goodwill.
Any indirect or consequential loss.
13.4 Maximum Liability
Subject to clause 13.2, our total liability under or in connection with the Contract shall not exceed the price of the Products.
13.5 No Additional Representations
Except as expressly stated, we make no additional representations, warranties, or undertakings regarding the Products. Any implied representation, condition, or warranty is excluded to the fullest extent permitted by law. We are not responsible for ensuring Products are suitable for your purposes or those of any onward purchaser.
- Our Liability if You Are a Consumer
14.1 Foreseeable Losses
If we fail to comply with these Terms, we are liable only for loss or damage that is a foreseeable result of our breach or negligence. Loss is foreseeable if it is an obvious consequence of our breach or was contemplated at the time of entering the Contract.
14.2 Use of Products
Products are supplied for domestic and private use only. You agree not to use them for commercial, business, or resale purposes. We will not be liable for any loss of profit, business interruption, or business opportunity arising from such use.
14.3 Unexcluded Liabilities
We do not exclude or limit liability for:
Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
Breach of terms implied by sections 12–15 of the Sale of Goods Act 1979 (title, quiet possession, description, satisfactory quality, fitness for purpose, samples).
Defective products under the Consumer Protection Act 1987.
- Events Outside Our Control
15.1 Limitation of Liability
We are not liable for failure or delay in performing any obligations caused by an Event Outside Our Control (defined in 15.2).
15.2 Definition
An Event Outside Our Control includes but is not limited to:
Strikes, lock-outs, industrial action, civil commotion, riot, invasion, terrorist acts, war, fire, explosion, storms, floods, earthquakes, subsidence, epidemic or pandemic, natural disasters, failures of telecoms networks, or impossibility of using transport networks.
15.3 Effect on Contract
If an Event Outside Our Control occurs:
We will notify you as soon as reasonably possible.
Our obligations will be suspended, and deadlines extended for the duration of the event.
We will arrange a new delivery date after the event ends.
15.4 Cancellation
You may cancel a Contract affected by an Event Outside Our Control that lasts more than 30 days. In this case, return any Products received (at our cost), and we will refund the price paid, including delivery charges.
- Communications Between Us
16.1 In Writing
References to “in writing” include e-mail.
16.2 Methods of Communication
Notices must be delivered personally, by pre-paid first-class post or next working day delivery, or by e-mail.
16.3 When Received
Delivered personally: when left at our registered office.
By post: 9.00 am on the second business day after posting.
By e-mail: one business day after transmission.
16.4 Proof of Service
Proof of service is sufficient if a letter is properly addressed, stamped, and posted, or if an e-mail is sent to the specified address. For AtomLab, e-mail notices should be sent to info@atomlab.uk.
16.5 Legal Proceedings
This clause does not apply to the service of legal proceedings or related documents.
- Title and Risk
17.1 Risk
Risk passes to you when Products are dispatched in accordance with clause 8.
17.2 Title
Title remains with AtomLab until full payment is received, at which point it passes to you.
- Intellectual Property Rights
18.1 Definition
Intellectual property includes copyrights, trademarks, business and domain names, goodwill, confidential information, and all other rights, registered or unregistered.
18.2 Ownership
All intellectual property rights arising out of the Products remain the property of AtomLab.
18.3 Your Agreement
By using our Products, you agree to:
Acknowledge that AtomLab retains all intellectual property rights.
Not attempt to transfer these rights to third parties.
Individuals: not use these rights for commercial gain or beyond personal use of Products.
Businesses: not use these rights for commercial gain beyond use by employees, consultants, or agents of your business.
- Confidentiality (Business Customers Only)
19.1 Definition of Confidential Information
For the purposes of this Contract, Confidential Information means any information relating to the Products, including but not limited to content, concepts, methods, illustrations, examples, processes, trade secrets, and know-how.
19.2 Your Obligations
Upon entering into this Contract, you agree:
Not to use or exploit any Confidential Information for any purpose other than as necessary to perform your obligations under this Contract.
Not to disclose, discuss, or make available any Confidential Information to anyone not directly employed by you on a full-time basis, including self-employed or temporary staff.
Not to disclose, discuss, or make available any Confidential Information to any other business.
Not to keep copies of Confidential Information outside your place of business.
To apply the same security measures to Confidential Information as you would to your own confidential information.
19.3 Self-Employed Individuals, Agents, Consultants
If you are a self-employed individual, agent, consultant, or other non-employee, you additionally agree to:
Keep all copies of Confidential Information secure at all times.
Not leave copies of Confidential Information at any place other than your own business premises.
- Other Important Terms
20.1 Transfer of Rights
We may transfer our rights and obligations under the Contract to another organisation. This will not affect your rights or our obligations under these Terms.
20.2 Your Rights to Transfer
You may only transfer your rights or obligations under the Contract to another person if we agree in writing. Consumers may not transfer any rights under the Contract to a third party when a Product has been purchased as a gift or otherwise given to someone else.
20.3 Third-Party Rights
This Contract is between you and AtomLab Tech Limited. No other person has any right to enforce any term of the Contract under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
20.4 Severability
Each paragraph of these Terms operates separately. If any court or authority decides a term is unlawful or unenforceable, the remaining paragraphs will remain in full force.
20.5 Waiver
Failure by us to enforce any obligation or exercise our rights does not constitute a waiver. Any waiver of a default must be in writing and does not constitute a waiver of subsequent defaults.
20.6 Governing Law (Consumers)
For consumers, these Terms are governed by English law. Any dispute arising from or in connection with the Contract will be subject to the exclusive jurisdiction of the courts of England and Wales.
20.7 Governing Law (Businesses)
For business customers, the Contract and any dispute arising from it (including non-contractual claims) are governed by English law. Both parties agree to the exclusive jurisdiction of the courts of England and Wales.
AtomLab Tech Limited – Disclaimer Notice
The Products displayed and sold on our website are not medical, healing, or therapeutic products, and they are not represented as such.
Our Products may support general well-being, but they do not treat or cure illnesses.
Technologies referenced, such as homeopathy, bioresonance, and aspects of acupuncture, are not accepted in mainstream academic or medical doctrine.
The impacts or effects of the Products are not scientifically recognised, and use of our Products does not replace consultation with a physician or licensed practitioner.
Important
Please read and understand this statement before ordering. If there is any term you do not understand, you should discuss it with us before placing your order.
are not scientifically recognised, and use of our Products does not replace consultation with a physician or licensed practitioner.