Refund & Returns Policy
We hope you’re satisfied with your purchase. However, if you are not completely happy, you may request a refund within 30 days of the delivery date.
Please note that we are unable to offer refunds or exchanges after this 30-day period.
Return Authorisation
All returns must be authorised by our Customer Service Team before being sent back. Items returned without prior approval may not be processed.
Condition of Returned Items
We are unable to issue refunds for items that are returned damaged or faulty. Please ensure that products are returned in their original condition and packaging.
Return Shipping
- Customers are responsible for all return shipping costs.
- For your protection, we strongly recommend using a tracked shipping service or purchasing shipping insurance, as we cannot accept responsibility for items lost in transit.
How to Request a Refund
- Email us at care@atomlab.uk with your order details and the reason for your refund request.
- Wait for confirmation and return instructions from a member of our team.
- Once authorised, return your item to the address provided below.